I was just in Starbucks getting a soy latte (love it with brown sugar). The women next to me collects her coffee from the barista and then says “Can I have a tray?” She didn’t say it rudely - she just wasn’t polite.

That got me thinking. Whatever happened to ‘please”?


To me, “please” means “I respect you”. “Thank you” means “I appreciate you”. Good manners are powerful in showing those around you that you care about them.

How often have you bought something at a store or ordered something in a restaurant and just ached to hear some good manners?

Good manners are stepping stone to being a remarkable human being, whether as a mother, a father, a salesperson or the CEO. They really do show people that you respect them. Yes, having good manners is common sense. But as the French philosopher Voltaire once said “Common sense is anything but common.” And if all this stuff is so obvious, how come most people don’t do it?

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